PTAC Recall Information

PTAC Recall Information

Thank you for visiting PTAC USA’s center for recall information related to PTAC units. PTAC USA takes our customers’ safety seriously. The purpose of this webpage is to inform you about important safety matters. Over the last several years, there have been a number of manufacturer recalls for PTAC units, affecting brands such as Goodman Amana, Carrier, Trane, and General Electric. Because we sell refurbished PTAC units, these recalls may affect refurbished inventory that you purchased from us.

Below you will find FAQs regarding these recalls, further information about each particular recall, links to the original manufacturers’ recall notices, and the steps you should take if you own a product within the recalls. Please review this information carefully and take appropriate action.

What PTAC units are subject to these recalls?

Please consult the table below.

What hazards are associated with the recalled PTAC units?

Please consult the table below. 

How do I know if my PTAC unit(s) are subject to these recalls?

Please see the information in the links below to the original manufacturers' recall notices. 

What should I do if my PTAC unit(s) are subject to these recalls?

Follow the instructions in the original manufacturers' recall notices linked below. 

How can I contact PTAC USA?

You can reach us by email or toll-free phone at the following: info@ptacusa.com, 866.510.6163.


Date of
Recall
Manufacturer Manufacturer
Recall Notice
Hazard Remedy Manufacturer Contact Unit Picture
March
1, 2018
Goodman
Amana
#18-113 Outdoor fan motors can overheat, posing burn and fire hazards. Contact Goodman for a free repair kit and installation by an authorized technician. Goodman toll-free at 888-803-0512 from 7 a.m. to 6 p.m. CT Monday through Friday or online at https://www.amana-ptac.com/ and click on “Recall Information” for more information.
February
17, 2016
Goodman
Amana
#16-102 Power cords on air conditioning and heating units can overheat, posing burn and fire hazards. Repair For Amana, Goodman and York International-branded units call 800- 366-0339 from 8 a.m. to 5 p.m. CT Monday through Friday. For Comfort-Aire and Century-branded units call toll-free at 877-442- 4482 from 8 a.m. to 5 p.m. ET Monday through Friday. For all products, go to www.amana-ptac.com and click on Recall Info at the bottom right corner of the page for more information.
August
27, 2014
Goodman
Amana
#14-263 Power cords on air conditioning and heating units can overheat, posing burn and fire hazards. Repair For Amana, Goodman and York International-branded units call (800) 366-0339 from 8 a.m. to 5 p.m. CT Monday through Friday. For Comfort-Aire and Century-branded units call toll-free at (877) 442- 4482 from 8 a.m. to 5 p.m. ET Monday through Friday. For all products, go to www.amana-ptac.com and click on Recall Info at the bottom right corner of the page for more information.
August
27, 2008
Goodman
Amana
#08-602 PTAC power cords can overheat, posing a burn or fire hazard. Contact Goodman to receive a free replacement power cord. For additional information regarding Amana-brand units, call (800) 366-0339 between 8 a.m. and 5 p.m. CT Monday through Friday; for Comfort-Aire and Century-brand units, call (877) 442-4482 between 8 a.m. and 5 p.m. ET Monday through Friday; or for all products visit www.regcen.com/ptaccord.
September
30, 2004
Goodman
Amana & Trane
#04-229 Fire hazard resulting from this chain of events: filter becomes clogged due to lack of maintenance, severely restricting airflow and resulting in elevated internal temperature; this may cause two safety switches to stop working during the product's expected life; if the blower wheel then stops when the product is operated in the heating mode, a fire hazard can develop. Free thermal safety limit switch. Contact the Goodman Hotline to receive the free replacement thermal safety switch. Inspect and clean the air conditioner/heat pump filters immediately to remove any imminent hazard. Continue to clean these filters every 30 days in accordance with manufacturer's recommendation s which can be found at www.regcen.com/PTAC. Call the Goodman Hotline at (800) 729-6122 between 7 a.m. and 6 p.m. CT Monday through Friday. Owners can submit a PTAC Recall Information Form at Goodman's Web site www.regcen.com/PTAC.
February
23, 2017
Carrier #17-094 Power cord plug of PTAC and PTHP can overheat, posing a fire hazard to consumers. Stop using and unplug recalled units and contact Carrier to receive a free replacement cord. Consumers should stop using and unplug the recalled units and contact Carrier to receive a free replacement cord.
November
3, 2015
General
Electric
#16-025 Moisture from outdoor air can accumulate near unit's heater when unit is operated with vent door continuously open. This, along with two shorted electrical components, can create an electrical ground path and arcing, posing a risk of fire. Repair GE toll free at 866-723-2697 from 8 a.m. to 5 p.m. ET Monday through Friday, online at www.geappliances.com/products/recall or www.geappliances.com and click the Recall Information tab for more information.
June
14, 2011
General
Electric (Sharp)
#11-247 Electric component in heating system can fail, posing a fire hazard to consumers Immediately stop using the units in heat mode and contact General Electric to schedule a free repair. Contact General Electric toll-free at (866) 918-8771 between 8 a.m. and 5 p.m. ET Monday through Friday, or visit the firm's website at www.geappliances.com/products/recall
November
30, 2006
Trane #07-508 Heating element on these commercially installed units can become displaced and, if it contacts metal, could short circuit. If the electric heater on one of those units short-circuits, wiring problems on 265 volt models could allow the unit to remain energized while the unit's fan is turned off, causing it to overheat and smoke. The power connectors are being rewired or replaced, and the heaters will be visually inspected and replaced as necessary in the 265 volt models. Although there have been no incidents with the 208 volt and 230 volt models, Trane is still inspecting these units as a precaution. Trane has contacted the affected customers directly. Contact Trane at (800)235-2152 or at (931)648-5047, between 9 a.m. and 4:30 p.m. ET Monday through Friday, or write an email to buddy.sholar@trane.com.

The U.S. Consumer Product Safety Commission (CPSC) and PTAC USA are warning consumers regarding packaged terminal air conditioner (“PTAC”) units that PTAC USA refurbished and resold after they were recalled between 2004 and 2017. This involves about 700 recalled PTAC units. Purchasers should stop using the recalled products immediately and contact the recalling firms to receive the remedies listed in the recall, which include free replacement components and/or repairs as indicated below.

Packaged Terminal Air Conditioners/Heat Pumps (PTACs) Recall Date: March 1, 2018

Recall Date: March 1, 2018

Original Sale Dates: January 2010 through February 2018

Press Release #: 18-113

Hazard: The outdoor fan motors can overheat, posing burn and fire hazards.

Remedy: Consumers should contact Goodman for a free repair kit and installation by an authorized technician. Commercial owners are being contacted directly and will be provided with free repair kits.

Contact: Goodman toll-free at 888-803-0512 from 7 a.m. to 6 p.m. CT Monday through Friday or online at https://www.amana-ptac.com/ and click on “Recall Information” for more information.

Packaged Terminal Air Conditioner/Heat Pumps (PTAC) and Room Air Conditioners (RAC)

Recall Date: February 17, 2016

Original Sale Dates: January 2007 through June 2008

Press Release #: 16-102

Hazard: The power cords on the air conditioning and heating units can overheat, posing burn and fire hazards.

Remedy: Repair

Contact: For Amana, Goodman and York International-branded units call 800-366-0339 from 8 a.m. to 5 p.m. CT Monday through Friday. For Comfort-Aire and Century-branded units call toll-free at 877-442-4482 from 8 a.m. to 5 p.m. ET Monday through Friday. For all products, go to www.amana-ptac.com and click on Recall Info at the bottom right corner of the page for more information.

Amana, Century, Comfort-Aire, Goodman and York International Packaged Terminal Air Conditioner/Heat Pump ("PTAC") units

Recall Date: August 27, 2014

Original Sale Dates: January 2007 through June 2008

Press Release #: 14-263

Hazard: The power cords on the air conditioning and heating units can overheat, posing burn and fire hazards.

Remedy: Repair

Contact: For Amana, Goodman and York International-branded units call (800) 366-0339 from 8 a.m. to 5 p.m. CT Monday through Friday. For Comfort-Aire and Century-branded units call toll-free at (877) 442-4482 from 8 a.m. to 5 p.m. ET Monday through Friday. For all products, go to www.amana-ptac.com and click on Recall Info at the bottom right corner of the page for more information.

Packaged Terminal Air Conditioner/Heat Pump (PTAC) Units

Recall Date: August 27, 2008

Original Sale Dates: February 2007 through June 2008

Press Release #: 08-602

Hazard: The PTAC’s power cords can overheat, posing a burn or fire hazard.

Remedy: Consumers should contact Goodman to receive a free replacement power cord. Commercial and institutional owners will be contacted directly and will install the power cord.

Contact: For additional information regarding Amana-brand units, call (800) 366-0339 between 8 a.m. and 5 p.m. CT Monday through Friday; for Comfort-Aire and Century-brand units, call (877) 442-4482 between 8 a.m. and 5 p.m. ET Monday through Friday; or for all products visit www.regcen.com/ptaccord.

Package Terminal Air Conditioner/Heat Pump (PTAC)

Recall Date: September 30, 2004

Original Sale Dates: Between January 1996 and March 2003

Press Release #: 04-229

Hazard: Fire hazard resulting from this chain of events: filter becomes clogged due to lack of maintenance, severely restricting airflow and resulting in elevated internal temperature; this may cause two safety switches to stop working during the product's expected life; if the blower wheel then stops when the product is operated in the heating mode, a fire hazard can develop.

Remedy: Free thermal safety limit switch. Commercial and institutional owners will install the replacement switch themselves. Individual homeowners can get a free repair. Contact the Goodman Hotline to receive the free replacement thermal safety switch. Inspect and clean the air conditioner/heat pump filters immediately to remove any imminent hazard. Continue to clean these filters every 30 days in accordance with manufacturer's recommendations which can be found at www.regcen.com/PTAC.

Contact: Call the Goodman Hotline at (800) 729-6122 between 7 a.m. and 6 p.m. CT Monday through Friday. Owners can submit a PTAC Recall Information Form at Goodman's Web site www.regcen.com/PTAC.

Packaged Terminal Air Conditioners (PTAC) and Packaged Terminal Heat Pumps (PTHP)

Recall Date: February 23, 2017

Original Sale Dates: January 2002 through December 2009

Press Release #: 17-094

Hazard: The power cord plug of the packaged terminal air conditioners (PTAC) and packaged terminal heat pumps (PTHP) can overheat, posing a fire hazard to consumers.

Remedy: Consumers should stop using and unplug the recalled units and contact Carrier to receive a free replacement cord.

Contact: Carrier at 800-761-8492 from 8 a.m. to 6 p.m. ET Monday through Friday or online at http://www.carrier.com and click on Important Product Safety Recall for more information.

GE Zoneline® Air Conditioners and Heating Units

Recall Date: November 3, 2015

Original Sale Dates: January 2010 through December 2013

Press Release #: 16-025

Hazard: Moisture from outdoor air can accumulate near the unit's heater when the unit is operated with the vent door continuously open. This, along with two shorted electrical components, can create an electrical ground path and arcing, posing a risk of fire.

Remedy: Repair

Contact: GE toll free at 866-723-2697 from 8 a.m. to 5 p.m. ET Monday through Friday, online at www.geappliances.com/products/recall or www.geappliances.com and click the Recall Information tab for more information.

GE Zoneline® Air Conditioners and Heating Units

Recall Date: June 14, 2011

Original Sale Dates: March 2010 through March 2011

Press Release #: 11-247

Hazard: An electrical component in the heating system can fail, posing a fire hazard to consumers.

Remedy: Repair

Contact: For additional information, contact General Electric toll-free at (866) 918-8771 between 8 a.m. and 5 p.m. ET Monday throught Friday, or visit the firm's website at www.geappliances.com/products/recall.

PTEE and PTHE Series Packaged Terminal Air Conditioners (PTACs)

Recall Date: November 30, 2006

Original Sale Dates: May 2006 to July 2006

Press Release #: 07-508

Hazard: The heating element on these commercially installed units can become displaced and, if it contacts metal, could short circuit. If the electric heater on one of those units short- circuits, wiring problems on 265 volt models could allow the unit to remain energized while the unit's fan is turned off, causing it to overheat and smoke.

Remedy: The power connectors are being rewired or replaced, and the heaters will be visually inspected and replaced as necessary in the 265 volt models. Although there have been no incidents with the 208 volt and 230 volt models, Trane is still inspecting these units as a precaution. Trane has contacted the affected customers directly.

Contact: For more information, contact Trane at (800)235-2152 or at (931) 648-5047, between 9 a.m. and 4:30 p.m. ET Monday through Friday, or write an email to buddy.sholar@trane.com.